Parlamind is an Artificial Intelligence (AI) for Customer Service. Based on latest research in Natural Language Processing and Machine Learning as well as state of the art cloud software the Parlamind team is building an AI of the next generation. Parlamind will analyse, route, and autonomously answer incoming customer communication, and thus works seamlessly together with its human counterparts as a member in the customer service team.
Parlamind was founded in August 2015 by Dr. Tina Klüwer, Christian Wolf, Dr. Núria Bertomeu Castelló and Tobias Lehmann. The founders combine their experience from E-Commerce, Enterprise Software, and AI-Research from leading companies and research facilities like wirkaufens.de, German Centre for Research in Artificial Intelligence (DFKI), Deutsche Telekom Laboratories (T-Labs) and Searchmetrics.